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  • Customer Service Assistant CDD F/M

Customer Service Assistant CDD F/M

  • Temporary
  • Full time
  • 92260, FRANCE - Fontenay-aux-Roses, France

To strengthen our team, we are looking for a Customer Service Assistant for a temporary contract (CDD), for 6 months (replacement) at our head office in Fontenay-aux-Roses (92).


  • Process orders in our SAP system and follow them up
  • Monitor the order book (Pull In & Push Out)
  • Keep customers informed and alert them in advance of any change
  • Receive orders, process them and send them back to each customer on time
  • Prepare shipping documents (delivery notice and invoices)
  • Communicate with internal sales
  • Actor of logistics efficiencies (transport, warehousing)
  • Interface with our office in China
  • Able to analyse the non-performance with factual data
  • Coordination with the Customer Service teams, sales representatives and customers, in an international context


  • International Business or Sales Administration degree preferred, and a successful experience in the commercial or Sales Administration field (4-5 years)
  • Fluent in French, and good level of English writing and speaking
  • Knowledge of MS-Office
  • Knowledge of SAP is a plus
  • International experience should be also appreciated
  • Good adaptation skills: you know how to be versatile in carrying out different missions
  • Highly customer-oriented and a friendly contact towards customers and colleagues


  • Based on profile and experience: show us what you can do!


  • Permanent contract, full time
  • Position open to disabled workers


  • Fontenay-aux-Roses (92), France

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than 70 countries, +3000 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 30 subsidiaries in Europe, Asia, North & South America staffed with 600 skilled employees.