To strengthen our team, we are looking for a Customer Service Assistant, to work at our office in Le Mans (72) or in our headquarters located in Fontenay-aux-Roses (92), in the south of Paris.
CIPEM, subsidiary of ICAPE Group, is focused on custom-made technical parts in more than 10 families: plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc., for many sectors of industry.
RESPONSIBILITIES
- Process and follow up Customer orders in accordance with the contract review
- Create and maintain a trusting relationship with customers
- Handle the interface between the various parties involved (customers, suppliers, carriers, sales staff and internal departments)
- Prepare pro forma invoices, invoices and customer credit notes in the case of dispute
- Answer the telephone, provide customers with information and/or direct them to the right people
- Contributing to the continuous improvement of the service and updating the department's procedures/working methods
REQUIREMENTS
- International Business or Sales Administration degree preferred, and a first successful experience in a commercial or Sales Administration /Customer position
- Fluent in French and English, another language would be appreciated
- Knowledge of SAP is a plus
- Good inter-personal skills, be able to work as a team
- Have an interest in administrative tasks
- Be rigourous
- Have good analysis skills
SALARY
- Based on profile and experience: show us what you can do!
POSITION
- Permanent contract, full time
- Position open to disabled workers
LOCATION
or
- Fontenay aux Roses (92), France
Travels expected between Fontenay aux Rose (92) and our office in Le Mans (72)
ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.
We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts.
In more than 60 countries, +3650 customers trust the quality services we offer.We are headquartered in Paris area, France, but we have 34 subsidiaries in Europe, Asia, North & South America staffed with +650 skilled employees.
