To strengthen our teams, we are looking for an apprentice Customer Service Assistant (F/M) for our custom-made products activity, to work at our head office in Fontenay-aux-Roses (92).
CIPEM, subsidiary of ICAPE Group, is focused on custom-made technical parts in more than 10 families: plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc., for many sectors of industry.
RESPONSIBILITIES
As part of a team, you will participate in the following tasks:
- Process orders in our SAP system and follow them up
- Monitor the order book (Pull In & Push Out)
- Keep customers informed and alert them in advance of any change
- Receive orders, process them and send them back to each customer on time
- Prepare shipping documents (delivery notice and invoices)
- Communicate with internal sales
- Actor of logistics efficiencies (transport, warehousing)
- Interface with our office in China
- Able to analyse the non-performance with factual data
- Coordination with the Customer Service teams, sales representatives and customers, in an international context
QUALIFICATIONS
- Bachelor's Degree in Sales or International trade, International Business or Sales Administration degree preferred
- Fluent in French, and good level of English writing and speaking
- Knowledge of MS-Office
- Knowing the ERP SAP is a plus, but not mandatory
- Your listening skills are great (towards customers, colleagues), you are empathetic
- You have excellent personal and sales skills
- You like all technical aspects
- You are reactive and know how to find relevant solutions
- You are also proactive, determined and persevering, with good interpersonal skills and team spirit
- You like communication and customer relations
What ICAPE GROUP can offer:
- Challenging projects in dynamic collaborative team
- Great promotional opportunities. We encourage internal promotion, whenever possible; international mobility
SALARY
- Based on the Legal French grid
POSITION
- Apprenticeship contract, full time
- Position open to disabled workers
LOCATION
- Fontenay-aux-Roses (92), FRANCE
ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.
We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than +60 countries, +3650 customers trust the quality services we offer.
We are headquartered in Paris area, France, but we have 34 subsidiaries in Europe, Asia, North & South America staffed with 650 skilled employees.
