Customer Service Assistant (m/f/d)

🚀 Customer Service Assistant (m/f/d)

Remote position | Germany | Part‑time (25h/week, 5 days/week)

To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.

This is a part‑time remote role, working 25 hours per week over 5 days.

💡 Your role

You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.
You will play a key role in delivering high‑quality service and maintaining strong customer relationships.

Our solutions include:

• Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)

• Electro‑mechanical components for multiple industrial sectors

✅ Your responsibilities

• Process and follow up customer orders in line with contract review

• Support the creation and maintenance of strong, trusting relationships with customers

• Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments

• Prepare pro forma invoices, invoices and credit notes (in case of disputes)

• Answer incoming calls, provide basic information or redirect inquiries

• Maintain accurate administrative records and documentation

• Assist in improving processes and updating department procedures

🎓 Your profile

• Degree in International Business, Sales Administration or similar preferred

• First experience in customer service, administration or a commercial support role

• Fluent in German and English (additional languages are a plus)

• Knowledge of SAP is an advantage

• Strong interpersonal and communication skills

• Organized, detail‑oriented and rigorous

• Team player with a proactive attitude

• Good analytical skills

• Interest in administrative and coordination tasks

💼 What CIPEM / ICAPE Group offers

• Permanent part‑time contract (25h/week)

• Competitive salary based on experience – show us what you can do

• Fully remote position in Germany

• International and collaborative work environment

• Opportunities for growth within a fast‑growing global group

• Position open to applicants with disabilities

🌍 Why join us?

CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.

ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:

• 34 subsidiaries worldwide

• +3,650 customers in over 60 countries

• +650 employees globally

We combine technical expertise, service excellence and international reach.

📩 Interested? Apply now and share your salary expectations.