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  • Customer Service Team Leader F/M/D

Customer Service Team Leader F/M/D

  • Indefinite
  • Full time
  • 81249, GERMANY - Munich, Bayern, Germany

To strengthen our team and development on north of European market we are looking for a Customer Service Team Leader F/M in Munich, Germany.


1-First role : management of a team of Customer Service assistants

  • Daily follow-up and support of the team
  • Responsible to achieve different KPI’s target as for example On-time-delivery, on-time orders, customer satisfaction
  • Actor of logistics efficiencies (transport, warehousing)
  • Responsible of weekly / monthly reporting
  • Responsible of team’s development

2-Also be able to run the business as an actor of the team, in charge of some customers, doing :

  • Process orders in SAP system and follow-up
  • Monitor the order book (Pull In & Push Out)
  • Keep customers informed and alert them in advance of any changes
  • Receive orders and send them back to each customer on time
  • Prepare shipping documents (delivery notice and invoices)
  • Communicate with internal sales and logistics teams
  • Interface with our office in China
  • Coordination with the Customer Service teams, sales representatives and customers, in an international context


  • International Business or Sales Administration degree preferred, and a successful experience in the commercial or Sales Administration field (4-5 years)
  • Fluent in German, and good level of English writing and speaking
  • Knowledge of MS-Office
  • Knowledge of SAP is a plus
  • 1st experience in management and/or International experience are also a plus
  • Good adaptation skills, you know how to be versatile in carrying out different missions
  • Highly customer-oriented and a friendly contact towards customers and colleagues


  • Based on profile and experience: show us what you can do!


  • Permanent contract, full time
  • Position open to disabled workers


  • Munich, Bavaria, GERMANY

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than 70 countries, +3000 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 30 subsidiaries in Europe, Asia, North & South America staffed with 600 skilled employees.