ICAPE Group is a global leader in printed circuit boards (PCBs) and custom-made technical
parts. With operations in over 70 countries and a strong presence across Europe, Asia, and
the Americas, ICAPE delivers innovative sourcing, engineering, and supply chain solutions
to industrial and OEM customers.
We foster a collaborative, high-performance environment where individuals are
empowered to grow, take ownership, and make meaningful impact within a global
organization.
The Inside Sales Representative I (ISR1) is a foundational role responsible for executing
day-to-day transactional sales activities with a focus on speed, accuracy, and operational
excellence.
This position supports customer accounts through quoting, order processing, and
coordination across internal teams including Engineering, Quality, and Logistics. ISR1 plays
a critical role in ensuring a seamless customer experience while building the technical and
commercial skills required for future growth within ICAPE.
Customer & Account Management
• Support assigned accounts through daily transactional activities
• Maintain clear, professional, and timely communication with customers
• Track and follow up on RFQs, orders, and delivery timelines
Quoting & Cost Analysis
• Process RFQs using ICAPE systems (E-shop, Matrix, Supplier RFQ)
• Prepare accurate and timely quotations
• Validate customer specifications and escalate complex requests
Cross-Functional Collaboration
• Coordinate with Engineering, Quality, Logistics, and Customer Service
• Ensure smooth transition from quote to order fulfillment
• Communicate risks proactively to avoid delays
Process Improvement & Reporting
• Maintain accurate data in SAP and CRM systems
• Monitor KPIs such as turnaround time and order accuracy
• Analyze basic operational reports and identify inefficiencies
Training & SOP Compliance
• Follow ICAPE Standard Operating Procedures
• Participate in onboarding and continuous learning programs
• Develop foundational PCB and systems knowledge
Education & Background
• Bachelor’s degree in Business, Supply Chain, or related field preferred
• 1–3 years of experience in customer service, inside sales, or B2B environment
Technical Skills
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Experience with ERP/CRM systems (SAP preferred)
• Ability to learn technical tools and quoting systems quickly
Operational & Analytical Skills
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Clear career progression: ISR1 → ISR2 → ISR3 → Program Manager / Account Manager
• Exposure to global markets and supply chain operations
• High-performance culture with leadership visibility
• Opportunity to grow within a rapidly expanding international organization
• Prolonged periods working at a computer
• Ability to lift up to 40 lbs occasionally
ICAPE is an equal opportunity employer committed to building a diverse and inclusive
workforce.
We welcome applicants from all backgrounds and ensure fair consideration for all
candidates.