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  • IT System Support Technician - M/F

IT System Support Technician - M/F

  • Indefinite
  • Full time
  • 06700, MEXICO - Ciudad de México, Mexico

To strengthen our team and development in America we are looking for an IT System Support Technician (M/F) on a permanent contract based in Mexico City.

You will join a dynamic team of 5 multicultural, multisite people working independently and you will report to the Group IT Manager.

Scope: To date, +600 users / workstations, more than 40 servers managed centrally for 10 sites in Europe / America / Asia.


  • Assist and troubleshoot computer users (fixed PCs, laptops, Windows environment, Office 365 messaging, smartphone...)
  • Ensure the installation, configuration, and deployment of computer equipments
  • Manage Active Directory, SAP and Office 365 accounts and access rights
  • Manage the Dynamics CRM (user training and improvement of the CRM)
  • Creation and follow-up of procedures
  • Manage equipment and maintenance of the inventory
  • Manage AD, Exchange, ERP, Backup, etc.
  • Implement, administrate and change management of internal communication solutions (email, instant messaging, fixed and mobile telephony)


With a Bachelor or any other degree in computer science, you consider yourself as a true solver.

You are proactive and constantly looking for innovative solutions.

You are a passionate about IT, you have initiative and common sense and you like teamwork.

You have a minimum of 3 years experience in the field of IT infrastructure, combined with a very good level of technical English. French speaking will be a plus.

Availability, being able to work under pressure and a sense of priority management are also essential.

In order to carry out your missions, you master these different concepts and technologies:

  • Microsoft environment (Windows 10)
  • Windows Server 2008 / 2012 / 2016
  • Outlook, Office 365, Lync messaging
  • Linux/Ubuntu/Debian
  • Incident / problem / change management software
  • IT and telecom security rules
  • VMware
  • SAP: ERP software
  • Dynamics : CRM software
  • XIVO: Telephony server
  • Sophos : Security system


  • Based on profile and experience: show us what you can do!


  • Permanent contract, full time
  • Position open to disabled workers


  • Mexico City, MEXICO

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts. In more than 70 countries, +3000 customers trust the quality services we offer.

We are headquartered in Paris area, France, but we have 30 subsidiaries in Europe, Asia, North & South America staffed with 600 skilled employees.